Another note to this; there are cases where a system is both broken and fixable at the step-3 level. In some of these cases, it could be worth it to fix the system there instead, especially if you may want to make similar changes in the future.

For instance, you may have an obvious improvement for your city to make. You may then realize that the current setups to suggest feedback are really difficult to use, but that it's actually quite feasible to make sure some changes happen that will make all kinds of useful feedback easier for the city to incorporate.

ozziegooen's Shortform

by ozziegooen 31st Aug 2019127 comments