I worked at an ISP call center for a few years, doing tech support. My numbers weren't great, in terms of calls handled per day. I can't recall the number anymore, but while I usually got close, it was always a near thing. At some point my brain would just go numb.
If anyone is curious sitting at a phone for hours a day is soul crushing. Just FYI.
We got two 15 minute breaks and a half hour lunch. One day I decided to start taking a short break after every few calls, trying to amortize my half hour of small break time out over the whole day. I'd like to say ... (read more)