The End of the "Chatty Bot": Why Agentic AI is the New Standard for Customer Service
I’ve noticed a consistent pattern across the enterprise landscape lately: companies are realizing that a better chatbot isn't necessarily a better service representative. We’ve spent the last two years perfecting bots that talk beautifully but can’t actually do anything. In 2026, the era of "I can’t do that, but here’s...
Jan 51