I've noticed that a lot of companies provide really valuable services yet almost inevitably are hated by consumers. I call this "the Comcast Problem," though it isn't limited to Comcast. Companies face this problem when they provide access to things consumers want, but they aren't themselves the goal.
When I consume great internet content, I get warm vibes from whatever site provided the content, whether it's instant free access to the world's knowledge on Wikipedia, thought-provoking discussion on LessWrong, great TV and movies on [whatever streaming platform], or anything else. Conversely, whenever I have problems accessing that stuff, I am quick to blame my ISP (which is in fact Comcast, though it could... (read more)
Yeah! The time between the invention of the bound book and the invention of the printing press was about 1400 years. In the intervening time, books were very expensive.