Great article, Jacob! Can attest to witnessing the results of yours/LW team's outperformance of service provider timelines many times.
Other things I might add (having done these myself): 1. Find about the current status for each of the steps in their respective staffing and inventory logistics / system. You might find out the specific bottleneck in their fulfillment process and work together to solve directly for that. For example, the solution for #12, the issue could be the drivers / fleet are not available on their routes (presumably always predetermined) and you just offer to use a private courier/pay their on-site staff overtime if it's going to be picked outside of business hours.
Great article, Jacob! Can attest to witnessing the results of yours/LW team's outperformance of service provider timelines many times.
Other things I might add (having done these myself):
1. Find about the current status for each of the steps in their respective staffing and inventory logistics / system. You might find out the specific bottleneck in their fulfillment process and work together to solve directly for that. For example, the solution for #12, the issue could be the drivers / fleet are not available on their routes (presumably always predetermined) and you just offer to use a private courier/pay their on-site staff overtime if it's going to be picked outside of business hours.
2. Continuing... (read more)