I think the underlying issue here is a perspective mismatch. The person raising the complaint is operating at a higher level of abstraction, while the seemingly-helpful commenter isn't really thinking about or engaging with the problem itself — they're responding from the level of concrete operational facts they happen to know, rather than from the level of the problem itself.
But of course, any given problem can be read from multiple perspectives or dimensions. Even if the original complainer didn't intend the operational-level reading, the responder will ... (read more)
I think the underlying issue here is a perspective mismatch. The person raising the complaint is operating at a higher level of abstraction, while the seemingly-helpful commenter isn't really thinking about or engaging with the problem itself — they're responding from the level of concrete operational facts they happen to know, rather than from the level of the problem itself.
But of course, any given problem can be read from multiple perspectives or dimensions. Even if the original complainer didn't intend the operational-level reading, the responder will ... (read more)