[LINK] Analysis of why excluding hostile people is worth it

by NancyLebovitz 6y9th Jul 20131 min read43 comments

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http://blip.tv/tech-love-live/osb09-donnie-berkholz-assholes-are-killing-your-project-2464449

This is specifically about why it's important to get assholes out of open source projects, but it applies in general. It includes an analysis of the social cost of keeping people around who frequently make other people unhappy, and in particular a way to balance the social costs (distraction, people doing much less work or leaving, useful volunteers not joining, assholes recruiting other assholes, etc.) of assholes against the useful work some of them do.