From the Harvard Business Review, an article entitled: "Can We Reverse The Stanford Prison Experiment?"
By: Greg McKeown
Posted: June 12, 2012
Royal Canadian Mounted Police attempt a program where they hand out "Positive Tickets"
Their approach was to try to catch youth doing the right things and give them a Positive Ticket. The ticket granted the recipient free entry to the movies or to a local youth center. They gave out an average of 40,000 tickets per year. That is three times the number of negative tickets over the same period. As it turns out, and unbeknownst to Clapham, that ratio (2.9 positive affects to 1 negative affect, to be precise) is called the Losada Line. It is the minimum ratio of positive to negatives that has to exist for a team to flourish. On higher-performing teams (and marriages for that matter) the ratio jumps to 5:1. But does it hold true in policing?
According to Clapham, youth recidivism was reduced from 60% to 8%. Overall crime was reduced by 40%. Youth crime was cut in half. And it cost one-tenth of the traditional judicial system.
This idea can be applied to Real Life
The lesson here is to create a culture that immediately and sincerely celebrates victories. Here are three simple ways to begin:
1. Start your next staff meeting with five minutes on the question: "What has gone right since our last meeting?" Have each person acknowledge someone else's achievement in a concrete, sincere way. Done right, this very small question can begin to shift the conversation.
2. Take two minutes every day to try to catch someone doing the right thing. It is the fastest and most positive way for the people around you to learn when they are getting it right.
3. Create a virtual community board where employees, partners and even customers can share what they are grateful for daily. Sounds idealistic? Vishen Lakhiani, CEO of Mind Valley, a new generation media and publishing company, has done just that at Gratitude Log. (Watch him explain how it works here).